I cannot send EDI and I see a message that reads, “Idle waiting for a new file to transmit.”

Check the EDI response log for a detailed message. You may need to correct or add missing information before Paradigm Clinical can send the EDI claim.

Where can I get the contact information for the insurance carriers so I could send EDI?

Contact CDAnet for the most current information at 1-800-267-9701, email cdanetservice@cda-adc.ca or visit the CDANet website.

How do I store patient photos in Paradigm Clinical?

Open the Patient Data section and click the Photo tab on the left. You can then import the images stored on your computer.

When I bill using a particular service code, I need to enter a tooth number.

Go to Files in the menu, down to Service Code, and to Service Code. Select the service code and click on Modify. Put a check mark for Tooth Require and enter the Tooth Range. Save the changes and go to Files, Maintenance and click on Sync Local Files.

My computer won’t turn on.

Please check all the connections to your computer and try a different power outlet to see if that resolves the problem.

I need a new registration number for my Paradigm Clinical software.

Your Paradigm Clinical software requires a new registration code every few months. You can call Logic Tech at either (905) 946-1477 or 1-800-655-5762. You may also register either your email address or cell phone number to automatically receive your new code.

I need to extend my provider schedule on the Appointment Book.

Go to FilePreference and Time Schedules. Enter your provider code, then press the TAB key and click on Modify Existing Time Schedule. Select the time schedule and click on Change Schedule, extend the Finish Date and Save your changes. Go to FilePreference, and click on Sync Local Files. Click the star above the calendar to refresh the Appointment Book.

I’m having a problem printing within Paradigm Clinical.

Your Paradigm Clinical software uses the default printer set in the Windows operating system. Please make sure your printer is securely connected to the computer and powered ON. Try turning the printer off and on to see if that resolves the problem, or contact your hardware technician to troubleshoot the printer issue.

How do I add a new provider in Paradigm Clinical?

Go to FileRolodex and click on Service Provider. Click Add and fill in the provider information. Remember to add the EDI information if this provider is a dentist who sends EDI claims.

What happens if there is a power outage?

Computers are sensitive to power issues so we recommend a power back up in the event of a power outage.

When billing in Paradigm Clinical, it does not show the most current Fee Guide.

Paradigm Clinical has three areas that store a Fee Guide:

The Office Profile
The Provider record
The Patient’s Insurance Details.

When you update your Fee Guide each year, the Office Profile is updated and becomes the default Fee Guide when billing. If you leave the Fee Guide sections blank in the Service Provider and Patient Insurance Details, then it will default to the Office Profile Fee Guide.

How do I backup my Paradigm Clinical data?

Logic Tech recommends a daily backup of your Paradigm Clinical database. You can use CD, DVD, USB memory or an external portable hard drive. Depending on which version of Paradigm Clinical you are using, you must copy the associated folders.

Why does Paradigm Clinical looks different on different computers in my office?

Paradigm Clinical has some specific settings that may only change things on one computer. You can match settings by copying the same settings from computer to computer.

The payments on my ledger are not showing.

Please check your ledger options and make sure Consolidated Payment is turned off.

Paradigm Clinical won’t startup on my computer.

Please try restarting your computer (and all computers if you have a network). If you still cannot log into Paradigm Clinical, note what the error message is and contact Logic Tech’s support team.

How do I search for a patient in Paradigm Clinical?

Right click on Patient Data in the Menu and this will bring up the search window. You can search for a patient with their account number, last name, first name, or telephone number.

How do I print a receipt for a patient for income tax purposes?

Select the patient in the ledger, go to Print, and click on Receipt. Select the date range for the report and click Print.

I have another question.

Please contact the Logic Tech support team at either 1-800-655-5762 or info@logictechcorp.com.

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Address: 620 Alden Road, Unit 106, Markham, Ontario L3R 9R7, Canada

Phone: 1-800-655-5762
Email: info@logictechcorp.com