Patient Engagement

Patient Engagement

Paradigm Clinical’s patient communication modules, My Contact Pro and Patient Connect, are the latest innovations designed to increase patient engagement. These modules provide a convenient, flexible, and personal way to communicate with patients.

My Contact Pro is an add-on text message (SMS) marketing and communication tool that integrates closely with your patients in Paradigm Clinical. It builds on the flexible two-way SMS system and allows messages to be sent to many patients at the same time.


It is designed as a communication tool that can be used by your office staff to send messages to patients and notify them of appointment availability, which then helps you quickly fill gaps in the appointment book. These automatic reminders will reduce no-shows and cancellations.


My Contact Pro will send SMS messages in batches or individually on demand. It has several types of customizable messages tailored for patients. These include patients with recare appointments, on treatment plans, on the waiting list, and for those who are booked, but would like an earlier appointment time.


Patients who receive SMS message can directly reply to the office. Using Paradigm’s two-way SMS system, your staff will save valuable time with scheduling and communicating with patients.


The Patient Connect module is a customized cloud-based portal made just for dental patients. It takes their communication capabilities to the next level by allowing them to send text messages to an office, check for upcoming appointments, request an appointment check, and pay any outstanding balances from anywhere and at any time.


Now that patients have the power to request appointments by selecting their preferred dates and times at their convenience, gone are the days of calling a dental office and waiting to hear back.

Our Products

Our objective is to always utilize cutting-edge technology to provide all dentists with the tools to both manage and market their practice efficiently and successfully. We look to embrace those new technologies and incorporate them within our Paradigm Clinical software

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Paradigm Clinical offers a paperless office, clinical solutions, seamless integration, patient communication and data security.

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Contact Info

Address: 620 Alden Road, Unit 106, Markham, Ontario L3R 9R7, Canada

Phone: 1-800-655-5762