Paradigm Clinical: Three Ways to Increase Patient Retention and Reduce No-Shows and Cancellations

dental practice management software

Whether you’re a new or veteran dental practitioner, the event of patient no-shows and cancellations can be frustrating. This is especially true when blocks of time are no longer filled-in because of said no-shows and cancellations, which affect your office’s efficiency and profitability.

However, it is important to put yourself in a patient’s shoes in order to get a better understanding of why they opt for no-shows and cancelled appointments. For instance, studies have shown that dental appointments can be very stressful for patients. Therefore, it is just as important to explore different strategies to reduce stress as it is to understand a patient’s needs.

Paradigm Clinical is an innovative dental management software that has the tools your dental office needs to do this and therefore reduce the number of patient no-shows and appointment cancellations significantly.

Here are three ways you can use this dental management software to reduce no-shows and cancellations.

1. Connect With Your Patients

My Contact Pro, one of Paradigm Clinical’s patient communication modules, is the latest innovation designed to connect with your patients and increase patient engagement.

For one, My Contact Pro is an add-on text message (SMS) communication tool that integrates closely with your patients in Paradigm Clinical. Built on a flexible two-way SMS system, this particular module lets you send messages to multiple patients at once.

These messages can range from appointment reminders, availability, as well as reminds for recares, treatments, and waiting list information. Patients can reply to these messages and save valuable time.

There are several customization options in this module as well, allowing you to tailor messages to your patients and make their experience that much more unique and memorable.

2. Enable Automated Appointment Reminders

This strategy benefits both your patients and your dental office staff members. With My Contact Pro, you and your dental office staff members can create automatic reminds for your patients and therefore decrease the number of no-shows and cancellations.

For instance, My Contact Pro can send SMS messages in either batches or individually on demand. Along with its numerous customization options, these messages can be tailored to fit the needs of groups of patients.

You can easily send messages about recare appointments, treatment plans, waiting list availability, as well as updated appointment availability for those patients who prefer to visit  your office at an earlier time.

3. Give Your Patients More Agency

Patient Connect is another one of Paradigm Clinical’s latest patient communication modules designed to reduce no-shows and cancellations.

A customized cloud-based portal, Patient Connect lets patients send messages to your office, check for upcoming appointments themselves, request appointments, and even pay outstanding balances from anywhere and at any time.

Giving your patients control over their own appointment bookings, as well as the ability to confirm their own upcoming appointments, makes their situation less stressful. By letting patients communicate with your dental office through messages using a device they are accustomed to and are very comfortable with makes their experience all the more special as well.

By cultivating a patient-centric approach using Paradigm Clinical, your dental office would benefit from the decreased amount of patient no-shows and appointment cancellations.

To learn more about Paradigm Clinical, give our sales manager a call at 905-946-1477 or send an email to